Q1: How to use PID Software to detect AG Neovo Display on the Network?
A: First, make sure the IP address shown on the PID Software and Monitors’ IP address in the same domain.
e.g. PC IP Address: 192.168.1.XXX, Monitor IP Address 192.168.1.XXX
Click IP Scan on the PID Software to Search, PID Software Can Get All Monitors list.
e.g. Mobile shows Local IP: 192.168.0.146
Monitor IP Address Show: 192.168.0.151
Q2: Why monitors in power saving mode can’t be detected or controlled via LAN?
A: Because an aggressive power saving mode will turn off the Ethernet port of the displays. If you want to be able to have access to the Ethernet port while the displays are off, you need to Set Monitor “Power Saving” Function as follows:
QM/NSD: OSD Advanced Option → Power Save → Mode 4 or Mode 3.
PD/PN: Enable Eco mode by pressing ↑ + ↓ + ← + → + OK
OSD General Setting → Eco mode → Normal
Q3: PID Software can get different Monitor models via (RS232)?
A: PID Software at RS232 mode Auto Search function only support a Model
Use RS232 to control Monitor, Every Monitor need Set Different “Monitor ID”.
Q4: Why does the “IR Remote” Control function in the PID software not Work?
A: QM/NSD/IFP Android-based models do not support IR Remote function.
Q5: Which models support the UniWall (Video wall) function?
A: Click on the “UniWall” tab of the Windows version of the PID software to check the supported models. On the Android version the application will automatically scan only the supported models.
Q6: Can I control a specific display after IP Scan?
A: Yes, after IP Scan, you can select one display to control.
Q7: If the PID Software was used to lock a display’s IR function, how to unlock it using the remote?
A: For PD/PN/PM models use the remote controller and press “ Home+1998”.
For QM/NSD models use the remote controller, press and hold the “Info” Button for 6 Seconds.
Q8: Can PID support RS-232 command?
A: Yes, only Windows version supports RS-232 command
Q9: Can PID support Ethernet Command?
A: Yes, both Windows and Android versions support Ethernet command
Q10: Can I use PID to setup video wall?
A: Yes, both Windows and Android versions support video wall setup
Q11: Where can I download PID software?
Windows: Click here to download.
Android: Click here to download.
iOS: Click here to download.
Q1: Where can I download CMS software for my PC?
A: Click here to detail.
Q2: Where can I download Neovo Signage CMS software?
A: Neovo Signage CMS is a cloud-based CMS, no software downloading required. Please visit to register and use Neovo Signage CMS via web browsers.
Q3: How to play my content via USB drive?
A: Please create folders in your USB drive follow below rules, /agn/photo/ or /agn/video/ or agn/music/. Then press “source” on the remote control, select Media Player to setup your playlist using the files in your USB drive. For detailed settings, please refer to the User’s Manual.
Q4: How to show my web content on NSD-Series?
A: There are three ways to show web content on NSD-Series, Cloud CMS, CMS and Browser apps. For creating campaigns via Cloud CMS or CMS, please refer to the Neovo Signage and CMS user’s guide. If you only want to show a website on NSD-Series, press “source” on the remote control, select Browser and set the URL you would like to show into URL list. For detailed settings, please refer to the User’s Manual.
Q5: Can I show HTML 5 content on NSD-Series?
A: Yes, you can use the Browser app to show HTML 5-format content. Press “source” on the remote control, select Browser and set the HTML 5 campaign URL you would like to show into URL list. For detailed settings, please refer to the User’s Manual.
Q6: Can I show PDF content on NSD-Series?
A: Yes, press “source” on the remote control, select PDF Player to setup and play your PDF files from the agn/pdf folder. For detailed settings, please refer to the User’s Manual.
Q7: How can I connect NSD-Series to the network?
A: You can connect NSD-Series to network via Ethernet or using supported USB Wi-Fi dongles. For detailed network settings, please refer to the User’s Manual. Wi-Fi dongles supported: TP-LINK TL-WN725N (V3.0), TP-LINK Archer T4U (V3), D-LINK DWA-182 (D1).
Q8: Can I install my own Android apps into NSD-Series?
Q9: How do I install a third-party app?
A: You can install from a USB drive or microSD card, or download the apk file directly on the display using the included Chromium browser.
Q10: What is an apk file?
A: An installer executable format for Android. When you download Android apps from the web, they will be “.apk” files that can be installed on the QM-Series.
Q11: I have an Android app, Can I use it with NSD-Series?
A: If it support Android 5.0.1, it should generally work, but AG Neovo cannot guarantee that it will work.
Q12: I would like to develop or test an app for NSD-Series. Can I receive technical support?
Q13: Can I use an OPS device on NSD-Series?
A: 65”+ models (NSD-6501Q, 7501Q and 8601Q) support OPS Slot.
Q14: What’s the difference between Cloud CMS and CMS?
A: Cloud CMS is a cloud-based digital signage platform provided by AG Neovo, users need to register accounts online to use Cloud CMS. Please visit to register and use Neovo Signage CMS via web browsers. Built-in “CMS” app in NSD-Series needs to work with a Windows-based software “CMS”, via this CMS, users can manage devices, create and publish content to multiple NSD-Series displays in same local network. For detailed information and settings, please refer to the NSD-Series and CMS User Guide.
Q15: How to display content via the CMS app?
A: Before you can display content via CMS app, you need to setup your AG Neovo NSD-Series display to sync with the CMS software, please refer to the NSD-Series User’s Manual for detailed instructions. After syncing displays with the CMS software, press “source” on the remote control, select Custom to show content made via the CMS app.
Q16: What are the advantages of including Android into the displays?
A: An integrated design mean you can control the media player and display with one remote control. You won’t need additional equipment to publish signage campaigns and makes installation easier and clean without additional connection wires.
Q17: What does open platform mean and how is it different from regular Android?
A: The NSD-Series platform is based on Android OS but includes unique cloud-based signage platform Neovo Signage, professional-use features like a password-protected home screen that can be operated with a remote control and Custom shortcuts that allow third-party apps to be integrated into the display as if they were built-in from the factory.
Q18: What does the HTML5 browser do?
A: HTML5 allows browser-based signage, as long as the display has an available connection, there is no need to install additional software. Up to 7 web links can be assigned and scheduled.
Q19: Can I use this for purposes other than signage (meetings, security, etc.)?
A: Yes, you may use this for purposes other than signage by installing third-party apps. You can download a CMS app to view security cameras, a screen sharing app for meetings, etc.
Q20: How do I operate the display screen?
A: General operation can be performed with a remote control. You can also connect a keyboard and mouse to one of the USB ports for more accurate operation.
Q21: Can I use external memory (USB/microSD) to expand the storage capability of the display?
A: Yes, however if you are using third-party apps, they must be able to read external memory.
Q1: How to share your Meetboard app session?
A: You can save it locally or in the cloud, store in a USB drive and share with others via QR code or email. For detailed instructions, please refer to the User’s Manual or AG Neovo Support YouTube channel.
Q2: Can I share content like meeting results via email?
A: Yes, before sharing via email you need to complete your email account setup in Meetboard first. For email account setup instructions, please refer to the User’s Manual.
Q3: Does the Assistive Menu work while viewing other inputs?
A: Yes, but the Back and Recent Apps buttons are only available on the home screen (Android OS).
Q4: How to update the system on Meetboard?
A: Over-the-air (OTA) updates can be found in:
Settings -> System Update.
Q5: Can I install Third-party apps?
A: No, Meetboard does not allow any unauthorized Apps to be installed. Please contact AG Neovo Support for any project requirements.
Q6: Why Meetboard powered off automatically?
A: The display is set to power off automatically when no signal is detected for more than 5 minutes in order to protect the LCD panel and reduce power consumption.
Q7: How much storage capacity does Meetboard come with?
A: 16 GB (14.4GB available).
Q8: Do I need a PC to view my Office files?
A: No, Meetboard comes pre-loaded with WPS Office app to view Microsoft Word, Excel, PowerPoint, Google Docs and Adobe PDF format.
Q9: Should I prepare an extra Wi-Fi dongle to connect Meetboard to the internet?
A: No, every Meetboard has a Wi-Fi/Bluetooth module included in the package.
Q10: What kind of wall mount should be prepared for Meetboard?
A: None, Meetboard comes with a compatible wall mount included in the box.
Q11: Can I use Meetboard to do video conference?
A: Yes, for using video conference systems, please contact AG Neovo Support for additional details.
Q12: Can I connect an additional PC to Meetboard?
A: Yes, Meetboard has 3 HDMI ports, a VGA port and touch USB ports to support external computer connections, connect both video signal (HDMI or VGA) and touch USB between your PC and Meetboard, switch to the corresponding input source using the Assistive Menu and Meetboard will work as a touch screen display.
Q13: Which cameras work with Meetboard?
A: If you are looking for a new camera that you want to use with your Meetboard, our team has tested the following cameras and has confirmed their compatibility with Meetboard:
- Logitech Meetup
- Logitech C930E
- Logitech C525
- Logitech BCC950
- AVer 342 / 342+
Yes, AG Neovo designs multiple displays with the protection of NeoV™ Optical Glass. See this page for more information.
For AG Neovo displays with NeoV™ Optical Glass you can use commercially available computer screen cleaners or optical lens cleaners and buff with a soft cloth. A damp cloth with mild soap can also be effective, but avoid the use of abrasive cleaners. We also do not recommend frequent use of Ammonia based household cleaners as they may damage the optical coatings on the glass.
For AG Neovo displays without NeoV™ Optical Glass Technology, use only cleaning products specifically designed for LCDs and do not apply heavy pressure when cleaning the surface.
TN Panel technology is the most common on the LCD market, and benefits from high response times and can achieve 72% NTSC.
IPS Panel technology offers good response times and can achieve high colour accuracy and also offers wide viewing angles.
VA Panel technology tends to offer much higher contrast ratios and colour accuracy and is preferred for graphics applications.
AG Neovo displays work with any standard graphics card. Make sure that the graphics card supports the native resolution of the display.
For 2x2 4K video walls using a single video connection (supported by PN/PD-Series), we recommend using a Radeon™ RX Series graphics card or an NVIDIA Quadro® graphics card.
Please connect the PN or PD-Series displays with DisplayPort cables and change the DisplayPort version to 1.2 in the OSD menu of the displays. Use one of our recommended graphics cards to create the video wall in 4K 30 Hz.
By default, the video extenders mirror to multiple receivers but can be configured into a multipoint-to-multipoint configuration with multiple transmitters and many receivers. Multiple transmitters require a managed network switch with VLAN/IGMP support. Each VLAN acts as a separate HDMI over IP Channel on the network. When you use a single transmitter with many receivers, you should use IGMP to prevent other network devices from being flooded with multicast frames. Point-to-point is the most basic configuration of the video extender. To connect point-to-point, use an Ethernet cable to connect a transmitter directly to a receiver. You can use a switch that is not managed with a number of receivers, but you will only be able to mirror the HDMI input to the receivers.