Q1: How to use PID Software to detect AG Neovo Display on the Network?
A: First, make sure the IP address shown on the PID Software and Monitors’ IP address in the same domain.
e.g. PC IP Address: 192.168.1.XXX, Monitor IP Address 192.168.1.XXX

Click IP Scan on the PID Software to Search, PID Software Can Get All Monitors list.
e.g. Mobile shows Local IP: 192.168.0.146
Monitor IP Address Show: 192.168.0.151

Q2: Why monitors in power saving mode can’t be detected or controlled via LAN?
A: Because an aggressive power saving mode will turn off the Ethernet port of the displays. If you want to be able to have access to the Ethernet port while the displays are off, you need to Set Monitor “Power Saving” Function as follows:

QM/NSD: OSD Advanced Option → Power Save → Mode 4 or Mode 3.
PD/PN: Enable Eco mode by pressing ↑ + ↓ + ← + → + OK
OSD General Setting → Eco mode → Normal

Q3: PID Software can get different Monitor models via (RS232)?
A: PID Software at RS232 mode Auto Search function only support a Model
Use RS232 to control Monitor, Every Monitor need Set Different “Monitor ID”.

Q4: Why does the “IR Remote” Control function in the PID software not Work?
A: QM/NSD/IFP Android-based models do not support IR Remote function.

Q5: Which models support the UniWall (Video wall) function?
A: Click on the “UniWall” tab of the Windows version of the PID software to check the supported models. On the Android version the application will automatically scan only the supported models.

Q6: Can I control a specific display after IP Scan?
A: Yes, after IP Scan, you can select one display to control.

Q7: If the PID Software was used to lock a display’s IR function, how to unlock it using the remote?
A: For PD/PN/PM models use the remote controller and press “ Home+1998”.
For QM/NSD models use the remote controller, press and hold the “Info” Button for 6 Seconds.

Q8: Can PID support RS-232 command?
A: Yes, only Windows version supports RS-232 command

Q9: Can PID support Ethernet Command?
A: Yes, both Windows and Android versions support Ethernet command

Q10: Can I use PID to setup video wall?
A: Yes, both Windows and Android versions support video wall setup

Q11: Where can I download PID software?
Windows: Click here to download.
Android: Click here to download.
iOS: Click here to download.